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Account Enquiries

Please first read the terms and conditions for submitting an enquiry.

  • Ace will address the query and provide an answer to the customer within 10 working days.
  • Should a credit be payable, it will be processed within the next autobill.
  • Should the charge be found to be correct, an administration charge of $5.50 will be applied to the next autobill.
  • If the query is not answered within 10 working, a credit of $5.50 will be applied to the next autobill.


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